RETURNS OF GENERAL MERCHANDISE
Stock items may be returned within 30 days of receipt for a refund less shipping charges. Shipping charges are not refundable. No products will be accepted for returns after 30 days of receipt. All returns subject to a minimum 15% restocking charge. Special order items and installed products may not be returned. To return any product, you must obtain a Return Goods Authorization(RGA) number from Republic. For an RGA number, please call our customer service department at 1-800-696-3900. Returns without an RGA number may be refused and/or subject to a 50% restocking charge. Returns will be processed within 2-4 business days.
ACCEPTABLE PRODUCTS FOR RETURN
All products must be in their original packaging and in resellable condition. The original packaging must contain all items and parts that originally came with the item. Items returned with missing parts will be refused. Special order items may not be returned. Installed items may not be returned unless the product is defective.
Republic must be notified about defective products within 14 days of receipt. Republic will be happy to replace any defective product with a new product promptly. Defective products should be returned to Republic as soon as possible. When we ship the new item to you, we will charge you for the item if we haven't received the defective item back. You will be credited the price of the item plus shipping charges associated with the replacement when the defective item has been received and inspected by Republic. No claims for labor will be accepted by Republic.
If a product has failed under the manufacturer warranty, please contact Republic as soon as possible so we can inform the manufacturer. There are different policies for each manufacturer that must be honored to replace the product. Republic will inform you on what the manufacturer requests to honor the warranty. Where applicable, Republic will replace any product that has failed under the manufacturer warranty. The failed product must be shipped back to Republic as soon as possible. Republic will charge and ship a replacement to you. Once we receive the warrantied item, the item will be shipped back to the manufacturer for inspection. Once Republic receives credit from the manufacturer, we will then send you a credit for the price of the replacement. Shipping charges will not be refunded. No claims for labor will be accepted.
Damaged material and shipping discrepancies must be reported within 48 hours of receipt. If you have received incorrect products, please notify Republic within 48 hours and ship the wrong item(s) back to us. Upon receipt of the incorrect item, Republic will ship the correct item and pay for the shipping cost. After 48 hours, a 15% resocking fee will be applied and Republic will not pay for any shipping cost. If you have ordered the wrong product, please notify Republic within 48 hours of reciept. The customer will be responsible for all shipping costs and are subject to a 15% restocking fee. Please refuse delivery of any product that has obvious damage and notify Republic immediately.
You may cancel your order for any reason and receive a full refund provided your order has not been shipped. Please contact Republic's customer service department to be advised if your item(s) have been shipped. Once an item is shipped, we can not cancel your order. The order can be returned and is subject to a 15% restocking charge and shipping fees. Special order items may not be canceled.
Republic will not be responsible for returns lost or damaged in transit. It is the customer's responsability to pack the products in their original box with sufficient packaging material.